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Find our most frequently asked questions below. If you have a question that’s not listed, give us a call at 1.855.932.6676 and we’ll be happy to help!
If it can’t be composted, then in all likelihood we can take it in one of our other recycling streams. From plastic cup lids, styrofoam, soft plastics, plastic bags bottles and glass, to monitors, electronics and e-waste – if there’s a way to avoid it ending up in the landfill, we’re passionate about taking the steps to ensure we make that happen 🙂
For our office programs, we usually suggest not putting any protein in the bin (mostly meat, fish and bones) to avoid any smells. Also, we clean the bins thoroughly at each pick-up which keeps them fresh and clean and odour-free!
That being said, there are still the one-off instance where smells will occur. We have a few solutions for that:
Questions and concerns about the flies, maggots, rodents and pests are very common when it comes to composting. Very few of our clients have had any problems with them thus far. The reason for this is that we clean our bins at each service and we also line them with compostable bags to keep them clean and fresh.
Hope this helped and, don’t hesitate to let us know if you have any further questions 🙂
One of our values at Growing City is Sustainable Growth, which means that we try to grow our business in a way that enhances our community and environment. Our bin pick-up routes are designed with this in mind, trying to reduce our carbon footprint and gas emissions as much as possible. For this reason, we may not be able to accommodate your request for your bin to be picked-up on a specific day if we are not servicing your area on that given day.
We will however keep you request in mind and, if anything ever changes, we’ll let you know!
Yes! We sell a variety of compostable products for home or the office. Everything from bags (in a range of sizes), to cutlery and cups plus more! Check out our shop or get in touch with us to learn more 🙂
The cups can be tricky to figure out but, we make it easy for you! The answer is YES, we can accept ANY kind of paper coffee cup (even the non-compostable ones). The compost facility where we take our organics did some soil testing before and after accepting this material and realized that there was very little alteration to soil quality so, for that reason, we’re authorized to accept any type of paper coffee cup, which makes it much easier for you and your team to sort!
If you know in advance that you are having an office shindig, a pumpkin carving extravaganza, or a chicken wing eating contest, we have had experience with all these and more and found that the best way to make sure your extra compost or recycling gets collected asap is to call us in advance so we can properly schedule that into our routes. This is what we would call an additional collection and the fee for that depends on the size of your bin. Please call us at least 72 hrs in advance.
Don’t forget to send us pictures of your event, we always like seeing those 🙂 !
If you need an additional bin because your team are kicking butt recycling their containers, paper and / or organics – give us a call and our sales team will make sure to adjust your program accordingly!
That is a GREAT question!
The difference between compostable and biodegradable is that the biodegradable product still has a small percentage of petroleum-based plastic in it which means that it won’t fully decompose in the compost pile.
The compostable product however is made out of 100% natural materials and therefore, will fully breakdown in the composting process.
If you have space concerns, our team can work with you to tailor your recycling and waste reduction program to work within what’s available!
For your reference, here are the dimensions of our totes:
Even though your payments are taken automatically, we will still be sending you a monthly invoice so that you can have a record for your files. This is not a notice for payment so, you can just file it away and forget it!
Yes, we do!
Growing City is making a HUGE push to become a 100% paperless company and taking electronic payments not only saves our clients time and money, but also prevents trees from being wasted.
Tip #1 – Give your plastic, metal and class containers a quick rinse before putting them in the recycling, that would go a very long way in ensuring that your program stays pleasant to use and, odour free!
Tip #2 – Squish to save! By squishing your recycling, you are creating more space for the other materials and, more opportunity to recycle even more, for the same cost! Same goes for your cardboard boxes 🙂
Tip #3 – If your document has any confidential information, it should be shredded 🙂
Yes, Lisa is always open to working within the community to promote Growing City’s values of waste reduction, entrepreneurism, urban sustainability, and community involvement. Check out the Growing City blog to see Lisa and our Growing City team in action! Send your request here 🙂
Yes! We love meeting with Green Teams and talking about great ways to motivate the office to get more sustainable. We’ve got lots of ideas and we’ve learned great tips and tricks from all our awesome clients – we’re sure a session with us will put your team on the fast track!
Yes! We partner with a different organization or charity every month to bring our clients great community events and volunteering opportunites. If you have an event coming up that you’d like Growing City to be a part of, please contact us. Check out some of our awesome past events!
Yes! We’d love to hear all about what you guys are doing to keep the green growing – please contact us and keep us up to speed with all your great ideas and initiatives!
We understand – we love the stuff and so do our balcony gardens! If you’re a client, send us an email and we’ll hook you up. You can also visit our shop to see where we ship to!
Yes! We’re always looking for outgoing people to join our Service Team in our service division – if you’re interested or know someone that is, have them send us a resume!
Composting with Growing City is already as simple, clean and convenient as it gets – but here are some easy tips to make things even better:
If your Compo-Capsule is damaged or in need of repair, please contact us and we’ll be happy to help! We’ll do our best to switch it out in 48 hours. For totes, we do have chains and locks available. We recommend locking totes placed in unsecured areas as if it is stolen, charges may be applied for the cost of the bin and a delivery service charge.
Our individualized bins come in a 50L, 30L and a 10L size. If you require a communal bin system, let us know your space parameters and we’ll find the right bin for you!
For Premium Clients, we’ll service your bin where you have placed it or if you prefer, you can leave the bin outside your office’s front door. That’s pretty much it – we’ll take care of everything else!
For Tote Clients, we’ll arrive at your loading bay or waste room area and service the totes there – no need for you to do anything either 🙂
Most clients require a weekly pick-up, however we do service clients up to daily if they require it. Our team will work with you to tailor your program to your specific needs. We’re also very flexible – if you require to go up or down a bin due to your usage, we can address that for you directly.
If you find that your team is filling up your bins too quickly you may need to go up a bin size or increase your pick-up frequency. We’re very flexible here at Growing City, give us a call and we’ll create a customized service plan to suit your growing needs!
You can put almost anything organic in your Compo-Capsule (Organics Bin). If you’re wondering about an item – ask us! We’re more than happy to talk shop.
Some Premium Service clients may prefer to avoid putting meat, fish or bones into their Compo-Capsule as these items have the most potential to cause odours.
We use certified compostable locally-sourced bags.
We use all natural cleaners including Growing City Pure Clean Vapour: a custom made, all-natural, anti-bacterial fair trade cleaner that’s scented with a custom Growing City blend of all-natural essential oils. If you would like to purchase a bottle for yourself, please let us know!
The Compo-Capsules and Totes belong to Growing City and we charge a $5 monthly rental fee for the Compo-Capsule. This fee covers bin maintenance and repairs!
We understand that implementing a new waste program can take some time. There will be no repercussions for contaminated food waste for the first three months of service. If the wrong material continues to go into the Compo-Capsule, a note will be left with the client explaining what caused contamination. Unfortunately, contaminated food waste will not be composted and will have to go to the landfill. A charge will be billed for every instance of contamination after the initial 3 months.
Yes, every member of the Growing City team is bonded and undergoes a criminal record check before they’re hired. We also have general liability insurance.
Monday – Friday
8:30am PST – 5pm PST
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