TERMS OF USE

Effective Date: May 1, 2026

Welcome to Growing City (“GC”, “we”, “our”, or “us”). These Terms of Use (the “Terms”) govern your access to and use of our website (https://www.growingcity.com/) and any related services, including SMS communications (collectively, the “Services”).

By accessing, browsing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

Scope of Services
The Services are intended to provide general information about Growing City, its offerings, and related communications. These Terms apply solely to website usage and communications.
For clarity, any waste, recycling, or operational services provided by Growing City are governed separately under a signed Master Service Agreement or equivalent contract.

Eligibility and Use
You represent that you are of legal age to enter into a binding agreement and will use the Services only in compliance with applicable laws. 
You agree not to:
- Interfere with or disrupt the Services
- Attempt unauthorized access to systems or data
- Use the Services for unlawful or fraudulent purposes

SMS Communications
By providing your mobile number and opting in, you consent to receive SMS communications from Growing City related to operations, scheduling, dispatch, and internal service coordination. 
Message frequency may vary
Message and data rates may apply 
You may opt out at any time by replying STOP. 
For assistance:
Reply HELP
Or contact: hello@growingcity.com

Privacy
Your use of the Services is also governed by our Privacy Policy: https://www.growingcity.com/terms-of-use#privacy

Third-Party Content and Services
The Services may contain links to third-party websites or tools. Growing City does not control and is not responsible for the content, accuracy, or practices of such third parties.

Intellectual Property
All content, materials, branding, and design on this website are owned by Growing City or its licensors.

Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis.

Limitation of Liability
To the fullest extent permitted by law, Growing City shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Services.

Modifications and Termination
Growing City reserves the right to modify these Terms at any time.

Governing Law
These Terms are governed by the laws of British Columbia, Canada. 

Contact
Email: hello@growingcity.com

PRIVACY POLICY

Effective Date: May 1, 2026

Growing City (“GC”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, and safeguard information through our website (https://www.growingcity.com/) and related communications, including SMS messaging.

By using our services, you agree to the terms of this Privacy Policy.

Information We Collect
Growing City may collect the following information:
- Contact information (e.g., name, email address, phone number)
- Service-related information provided by clients
- Communication preferences and interactions
- Website usage data (e.g., browser type, pages visited)

Use of Information
We use collected information to:
- Provide and manage services
- Communicate with clients and users
- Respond to inquiries and provide support
- Improve website functionality and service delivery

SMS Communications
If you provide your mobile number, you consent to receive SMS communications from Growing City related to operations, scheduling, dispatch, and internal service coordination. These communications may include internal operational messaging between Growing City staff, contractors, and service personnel.
- Message frequency may vary
- Message and data rates may apply
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact hello@growingcity.com.

Sharing of Information
No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Growing City may share information only where necessary to:
- Provide services (e.g., operational tools, service providers)
- Comply with legal obligations
- Protect the rights and safety of Growing City, its clients, or others

Third-Party Services
We may use third-party platforms to support operations (e.g., communication tools, data processing systems). These providers are only given access to information necessary to perform their functions.

Data Security
Growing City implements reasonable administrative and technical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyze website traffic.

Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.

Updates to This Policy
Growing City may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact
Email: hello@growingcity.com
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